Licences and disclosures

Funds safeguarding

Customer US dollar balances are held in pooled custodial accounts at our partner bank, segregated from Payvio's own operating funds, and are FDIC-insured up to $250,000 per customer through that bank. Payvio is not itself a bank. We do not lend customer funds or pay interest on them.

Local-currency balances

Balances held in non-USD wallets sit with licensed partners in their respective markets and are segregated from company funds. They are not FDIC-insured, because FDIC insurance applies to US dollar deposits at US institutions only.

Your right to cancel

Under federal remittance transfer rules (Regulation E, Subpart B) you may cancel a transfer within 30 minutes of payment for a full refund at no cost, provided the funds have not been picked up or deposited. Payvio extends this: you may cancel free of charge at any time before payout.

Error resolution

If you believe there has been an error, notify us within 180 days of the promised delivery date. We will investigate and report back within 90 days. If we find an error we will refund the fees and the transfer amount, or resend at no charge, as you prefer.

New York residents

If you have a complaint, first contact us at help@payvio.com or +1 (888) 555-0199. If you remain dissatisfied you may file a complaint with the New York State Department of Financial Services at One State Street, New York, NY 10004, or by calling 1-800-342-3736.

California residents

Payvio Financial, Inc. is licensed by the California Department of Financial Protection and Innovation. Complaints may be directed to the DFPI at 2101 Arena Boulevard, Sacramento, CA 95834, or 1-866-275-2677.