Contact us
Talk to a person
No phone trees, no ticket numbers you have to quote back to us. Pick whichever suits — chat is fastest.
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Chat
In the app
Under 2 minutes · 6am–9pm PT
Best for: Anything about a live transfer
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Email
help@payvio.com
Within one business day
Best for: Documents, disputes, anything with an attachment
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Phone
+1 (888) 555-0199
6am–9pm PT, seven days
Best for: When you would rather talk to a person
Where to go for what
A transfer has not arrived Chat, with your reference to hand
I was charged twice Email with both receipts attached
I want to raise a complaint See our complaints process
Press or media press@payvio.com
Partnerships partners@payvio.com
Security disclosure security@payvio.com
By post
Payvio Financial, Inc.548 Market Street
San Francisco, CA 94104
United States
We do not accept documents needed for a live transfer by post — those go by chat or email, or they will not reach us in time.