Where is my money?
Enter the reference from your receipt — it looks like PV-8F3K-2Q7N. You can also see this live in Activity in the app.
We will ask for the last four digits of the card or account you paid from before showing details.
What the four stages mean
- Payment received
We have your money. If you paid by card this is instant; by ACH it can take 1–3 business days.
- Converted
Your dollars became local currency at the rate you locked.
- Sent to the bank
Handed to the receiving bank or wallet provider. This is where a delay usually sits, and it is out of our hands once sent.
- Paid out
The money is in your recipient’s account. You both get a notification.
Stuck on “Sent to the bank” for over an hour on a business day? That is worth chasing. Chat with us and we will contact the receiving bank directly — we can often get a reason within the hour.
Track it in the app instead
Activity shows the same timeline live, with push notifications at each stage.